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Covered AI SMS & RCS Program Terms

Last updated ยท September 4, 2026

Covered AI, a product of Qwick GP, LLC, provides shift coordination text messaging for hourly teams. These are the terms of the messaging program: how you're enrolled, what you'll receive, and how to stop. They apply to messages sent by SMS, MMS and RCS from the Covered AI sender.

Program description

Messages come from Covered AI on behalf of the workplace that scheduled you. You'll receive shift confirmation requests, shift reminders, check-in and check-out prompts where your workplace uses time and attendance, open-shift offers, schedule-change notices, and replies to anything you text us about your own shifts (calling out, running late, schedule questions). Managers receive coverage notes and questions on the same line. No promotional or marketing messages are sent.

How you're enrolled

Joining is optional and never a condition of your schedule. Your employer tells you during hiring or onboarding that it uses Covered AI for schedule texts and adds your mobile number. Covered AI then sends you a single enrollment text, shown below. Reply YES to confirm. Nothing else is sent unless you reply YES. On phones with RCS, a "Yes, text me" button sends the same YES.

The Covered AI enrollment text, the YES reply, and the welcome message
The enrollment text and the welcome that follows a YES

Message frequency and rates

Message frequency varies with your schedule. Message and data rates may apply.

Opting out

Reply STOP to cancel at any time. You'll get one confirmation ("You've been unsubscribed from Covered AI. No further messages will be sent.") and nothing further. Reply START or YES to re-enroll. If you change your mobile number, text START from the new number or ask your manager to update it; you're never responsible for messages sent to a number you no longer use.

Getting help

Reply HELP at any time, or contact us at support@coveredshift.ai. Your manager can also reach Covered AI on your behalf from their console.

Carriers

Carriers are not liable for any delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and most US regional carriers.

Your information

Mobile numbers and text-messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for what we collect and how it's used, and our Terms of Service for the service as a whole.